Car Hire - London Heathrow Airport (LHR)

Additional Drivers - There is an additional charge of 10 GBP per day for each Additional Authorised Driver.

An out of hours key box is available and located to the side of the car hire building where you will park in the returns area. All vehicles must be returned here, and customers will be transported back to the airport via the courtesy shuttle bus. Vehicles will be checked in during normal office hours. The customer will be liable for all penalty fines or parking fees if the vehicle is returned to any other car park

AGE - All drivers must be a minimum of 25 years old.  Only drivers over 30 years old may rent Full-Size MPVS, Premiums, or Four-Wheel Drives.

For vehicles travelling to the Republic of Ireland, there is an additional charge of 75 GBP per rental. Please call the branch in advance. Vehicles may not travel outside the U.K. and Ireland.

Damage waiver is included in the price of the rental, subject to the terms and conditions of the rental agreement. Damage waiver reduces the amount you are responsible for in the event of damage to and or theft of the vehicle. The excess amounts applicable with damage waiver are- all cars – 1000.00 GBP- MINI MPVs, MPVs and commercial vehicles - 1150.00 GBP all premiums and 4x4s equals 1400.00 GBP.

This is a location-specific DROP policy for LHR. It should only appear for LHR.

In the event of damage and or theft, an excess is applicable which varies depending on vehicle type and location. Excess Protection will cover up to 900.00 GBP of any damage, subject to terms and conditions of the rental agreement. The customer can reduce or eliminate possible financial exposure caused by loss or damage to the rental vehicle. The following excess amounts apply, all cars 1000.00 GBP, MINI MPVs, MPVs 1150.00 GBP, commercial vehicles 1150.00 GBP, commercial vehicles in Northern Ireland 1400 GBP, premiums and 4x4s 1400.00 GBP. Excess protection is an optional coverage that allows the renter to reduce the excess responsibility by 900 GBP. The price of EP varies by vehicle size and the prices are inclusive of VAT - premium location fee applies to airports - all vehicles except commercials - 11.99 GBP per day, Small Commercial Van - 14.99 GBP per day and all other Commercial Vans - 19.99 GBP per day.

Mileage- all vehicles include unlimited mileage.

For vehicles travelling to the Republic of Ireland, there is an additional charge of 75 GBP per rental. Please call the branch in advance. Vehicles may not travel outside the U.K. and Ireland.

PERSONAL ACCIDENT INSURANCE/PERSONAL EFFECTS COVERAGE (PAI/PEC) IS OFFERED AT THE TIME OF RENTAL FOR AN ADDITIONAL DAILY CHARGE. IF ACCEPTED THE PAI CONTAINED IN THE POLICY PROVIDES RENTER AND RENTER'S PASSENGERS WITH ACCIDENTAL DEATH, ACCIDENT MEDICAL EXPENSES AND AMBULANCE EXPENSE BENEFITS. THE PEC CONTAINED IN THE POLICY INSURES THE PERSONAL EFFECTS OF THE RENTER, ADDITIONAL DRIVERS, OR ANY MEMBER OF THE RENTER'S IMMEDIATE FAMILY WHO PERMANENTLY RESIDES IN THE RENTER'S HOUSEHOLD AND WHO IS TRAVELING WITH THE RENTER AGAINST RISKS OF LOSS OR DAMAGE. BENEFITS ARE PAYABLE IN ADDITION TO ANY OTHER INSURANCE COVERAGE THE RENTER OR PASSENGERS MAY HAVE. THIS IS A SUMMARY ONLY. PAI/PEC IS SUBJECT TO THE PROVISIONS, LIMITATIONS AND EXCLUSIONS OF THE PAI/PEC POLICY UNDERWRITTEN BY EMPIRE FIRE AND MARINE INSURANCE COMPANY OR EMPIRE INDEMNITY INSURANCE COMPANY DEPENDING ON THE RENTAL LOCATION. THE PURCHASE OF PAI/PEC IS OPTIONAL AND NOT REQUIRED TO RENT A CAR. THE COVERAGE PROVIDED BY PAI/PEC MAY DUPLICATE THE RENTER'S EXISTING COVERAGE. ENTERPRISE IS NOT QUALIFIED TO EVALUATE THE ADEQUACY OF THE RENTER'S EXISTING COVERAGE; THEREFORE THE RENTER SHOULD EXAMINE HIS OR HER PERSONAL INSURANCE POLICIES OR OTHER SOURCES OF COVERAGE THAT MAY DUPLICATE THE COVERAGE PROVIDED BY PAI/PEC. THE FEE FOR PAI/PEC AT THIS LOCATION IS BETWEEN $3.00 AND $7.00 PER DAY.

Payment- if the rental is not prepaid, the renter must pay a deposit and the full rental charges using a major debit or credit card in his or her own name. If the rental is prepaid, the renter must pay a deposit using a major debit or credit card in his or her own name. The deposit is 200 GBP, or 500 GBP if renting a premium vehicle. Payment by a credit card in the main drivers name will be required to rent premium vehicles .  If the debit or credit card differs from that used to prepay the rental charges, an additional 200 GBP deposit is required. 

Enterprise offers roadside assistance protection – Rap. Rap allows enterprise customers to waive all financial responsibility for the following - tire and glass repair or replacement costs, except when part of a larger repair, replacement keys costs, and all recovery and call out charges imposed by our chosen roadside assistance providers as result of a fault caused by renter error. Rap does not exempt you from these charges if there is any breach of our rental agreement. The price of rap is 4.99 GBP per day.

Documentation- all drivers must produce a valid driving license. Non-EU license holders are required to have an international driving permit if the license is not in English. All renters must produce photographic ID- this can be a passport or driving license. International travelers must produce a passport, proof of return travel and residency information while in the U.K. Renters who wish to use a debit card may be subject to additional checks. We reserve the right to request additional ID or conduct further ID checks. These may include ID checks with external partners who may check supplied details against databases to which they have access.